CODI
Home Depot's reliable home helper
Home Depot's reliable home helper
Home Depot's reliable home helper
CODI, an innovative Conversational User Interface (CUI) for Home Depot, enhances customer experience, particularly for DIYers, by facilitating home improvement projects. It transforms Home Depot's DIY resources into an easily accessible format via a smart virtual assistant, offering hands-on guidance for home repair and improvements. Incorporating technologies like natural language processing and AR, CODI integrates existing functionalities to assist in tasks like watching tutorials and shopping. CODI envisions an ecosystem where both customer and employee interactions are streamlined through virtual assistance, promising increased efficiency and satisfaction.
CODI, an innovative Conversational User Interface (CUI) for Home Depot, enhances customer experience, particularly for DIYers, by facilitating home improvement projects. It transforms Home Depot's DIY resources into an easily accessible format via a smart virtual assistant, offering hands-on guidance for home repair and improvements. Incorporating technologies like natural language processing and AR, CODI integrates existing functionalities to assist in tasks like watching tutorials and shopping. CODI envisions an ecosystem where both customer and employee interactions are streamlined through virtual assistance, promising increased efficiency and satisfaction.
CODI, an innovative Conversational User Interface (CUI) for Home Depot, enhances customer experience, particularly for DIYers, by facilitating home improvement projects. It transforms Home Depot's DIY resources into an easily accessible format via a smart virtual assistant, offering hands-on guidance for home repair and improvements. Incorporating technologies like natural language processing and AR, CODI integrates existing functionalities to assist in tasks like watching tutorials and shopping. CODI envisions an ecosystem where both customer and employee interactions are streamlined through virtual assistance, promising increased efficiency and satisfaction.
Client
Home Depot
Services
CUI | UX Design | LLM
Industries
Retail
Date
Sep - Oct 2023
Why Home Depot?
Home Depot is known for its vast repository of DIY guides and manuals, in-store expertise, and network of external contractors. As the world’s largest home improvement retailer, we saw an opportunity to augment Home Depot’s existing resources by making them more easily available to customers through a smart virtual assistant.
Associate expertise and contractor network
World’s largest home improvement retailer
Rich DIY educational resources
What is the current home improvement experience with Home Depot?
Challenges in locating products and finding associates
Challenges in locating products and finding associates
Challenges in locating products and finding associates
“
The store is huge, and sometimes I get lost navigating the aisles. It’s hard to find an associate. You may have to wait.
And often you’re transferred to another associate.
The store is huge, and sometimes I get lost navigating the aisles. It’s hard to find an associate. You may have to wait.
And often you’re transferred to another associate.
The store is huge, and sometimes I get lost navigating the aisles. It’s hard to find an associate. You may have to wait.
And often you’re transferred to another associate.
Diagnosis and solution uncertainty
Diagnosis and solution uncertainty
Diagnosis and solution uncertainty
“
Every time something goes wrong in the house,
I struggle to pinpoint exactly what the problem is...
Even when I have a hunch about the issue,
I'm often at a loss about how to best address it.
Every time something goes wrong in the house,
I struggle to pinpoint exactly what the problem is...
Even when I have a hunch about the issue,
I'm often at a loss about how to best address it.
Every time something goes wrong in the house,
I struggle to pinpoint exactly what the problem is...
Even when I have a hunch about the issue,
I'm often at a loss about how to best address it.
Project planning and product specification ambiguity
Project planning and product specification ambiguity
Project planning and product specification ambiguity
“
I have ideas in my head, but translating them into a feasible plan is tricky...
I'm never sure which product is right so I end up overbuying materials
I have ideas in my head, but translating them into a feasible plan is tricky...
I'm never sure which product is right so I end up overbuying materials
I have ideas in my head, but translating them into a feasible plan is tricky...
I'm never sure which product is right so I end up overbuying materials
Desire for continuous assistance during projects
“
I was constantly second-guessing every step,
Wondering if I was doing it right...
I really wish I had someone guiding me throughout...
I was constantly second-guessing every step,
Wondering if I was doing it right...
I really wish I had someone guiding me throughout...
I was constantly second-guessing every step,
Wondering if I was doing it right...
I really wish I had someone guiding me throughout...
To remedy this, we've developed a conversational UI strategy. This approach is designed to guide users more smoothly and directly towards the resources they need. By implementing this user-friendly interface, we aim to bridge the gap between the availability of resources and the ease with which users can access and benefit from them.
To remedy this, we've developed a conversational UI strategy. This approach is designed to guide users more smoothly and directly towards the resources they need. By implementing this user-friendly interface, we aim to bridge the gap between the availability of resources and the ease with which users can access and benefit from them.
To remedy this, we've developed a conversational UI strategy. This approach is designed to guide users more smoothly and directly towards the resources they need. By implementing this user-friendly interface, we aim to bridge the gap between the availability of resources and the ease with which users can access and benefit from them.
A CUI-Assisted Home Improvement Project
A CUI-Assisted Home Improvement Project
A CUI-Assisted Home Improvement Project
Diagnose household issues
What’s CODI like?
What’s CODI like?
What’s CODI like?
Approachable
Reassuring
Knowledgeable
Empowering
The name "CODI" was chosen, a respelling of the gender-neutral name "Cody," signifying helpfulness. After multiple iterations and peer reviews, the final form was crafted, inspired by the hex nut—a ubiquitous and essential component in various products and machines.
The name "CODI" was chosen, a respelling of the gender-neutral name "Cody," signifying helpfulness. After multiple iterations and peer reviews, the final form was crafted, inspired by the hex nut—a ubiquitous and essential component in various products and machines.
The name "CODI" was chosen, a respelling of the gender-neutral name "Cody," signifying helpfulness. After multiple iterations and peer reviews, the final form was crafted, inspired by the hex nut—a ubiquitous and essential component in various products and machines.
Minor adjustments were made to Home Depot's style guide to enhance appeal for our target users without compromising brand recognizability.
Minor adjustments were made to Home Depot's style guide to enhance appeal for our target users without compromising brand recognizability.
Minor adjustments were made to Home Depot's style guide to enhance appeal for our target users without compromising brand recognizability.
Designing a conversational experience
Designing a conversational experience
Designing a conversational experience
To design a conversational experience, we applied three approaches.
To design a conversational experience, we applied three approaches.
To design a conversational experience, we applied three approaches.
Context-Aware Responses
All-in-one Conversation
Interactive Conversation
CODI envisions an ecosystem where both customer and employee interactions are streamlined through virtual assistance, promising increased efficiency and satisfaction. This innovation not only elevates the user experience but also sets a new benchmark in the application of CUIs in the retail sector.
